Augment AI, enhancing human potential on telecommunications & data centres

Asia Pacific Innovation of the Year 2025

A second set of eyes for every technician.

Patented, in-field AI for the technicians who keep telco and data centre networks running, cutting MTTR, reducing truck rolls and lifting first-time-fix across every site.

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40–60%
Faster MTTR
30–50%
Fewer truck rolls
99%+
First-time fix
24/7
Hands-free NOC support

As featured in

Business InsiderAssociated PressStreet InsiderDigital JournalIPS NewsThe Chronicle Journal

The Platform

Three systems. One connected field.

Lens

Wearable augmented view

  • Step-by-step resolution
  • Visual annotations & live data
  • Hands-free NOC support
  • Capture & share evidence

Vector

Inside-plant fault wayfinding

  • 3D path to fault
  • Live asset & topology context
  • Distance & routing awareness
  • Works offline

Synapse

AI reinforced learning engine

  • Stores every incident & resolution
  • Searchable contextual knowledge
  • Identifies patterns & prevents repeats
  • Continuously improves outcomes

Impact

Connected technicians.
Smarter operations.

Closing the loop between the field and the knowledge base, for faster MTTR, fewer truck rolls and higher network reliability across every site.

  • Detect faster
    Alarms triaged automatically with contextual history.
  • Navigate precisely
    3D wayfinding to the exact rack, shelf and port.
  • Resolve confidently
    Guided steps, live signals and remote assist in view.
  • Learn continuously
    Every resolution becomes future first-time-fix knowledge.

Synapse

The engine that never forgets.

Every fault resolution, AI diagnostic and remote-support handshake streams into Synapse, becoming instant, contextual guidance for the next technician on the next job.

  • Fault detected
  • AI diagnosis
  • Remote assist
  • Diagnostics
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Synapse in motion

Watch the loop that makes every next fix faster than the last.

  • Reinforced learning

    Every completed job feeds Synapse. Confirmed fixes lift confidence; corrections retrain the model, so guidance sharpens with every fault resolved.

  • Context-aware capability

    Synapse pairs live telemetry, site history and vendor documentation into one contextual answer, surfaced through Lens the moment a technician needs it.

  • Enhancing every fault

    From a flapping port to a full card swap, Synapse recalls the closest prior resolution and streams the exact next step into the technician's field of view.

  • Network-wide memory

    One technician's discovery becomes the whole team's baseline in minutes, no tribal knowledge, no repeated mistakes, no lost expertise when people move on.

NOC & Operations Centre

Remote eyes on every fault.

The NOC watches, guides and resolves alongside the field, from the first alarm to the final sign-off. One session, one record, one source of truth, so every shift starts with the whole network already understood.

A NOC operator watches a technician's live field view, guiding the fault to resolution without dispatching another truck.
01

See what the technician sees

Live first-person view streamed from the field straight into the NOC. Operators join in one tap, no phone, no callback, no swapping to a laptop.

02

Guide, annotate, resolve together

Draw on the technician's field of view, drop pointers on ports and rack units, push the next diagnostic step in real time and confirm the fix before they leave site.

03

Loop in the right expert instantly

Escalate to a senior engineer, network architect or vendor with one tap. Every session is recorded into Synapse, so the resolution becomes reusable knowledge for the whole team.

04

Own the shift, not the shuffle

One console shows every active field session, alarm and heatmap hotspot. Route the closest technician, close tickets straight from the call and cut truck rolls, MTTR and swivel-chair handoffs.

  • Voice activated, hands stay on the job

    Trigger workflows, capture readings and pull up diagnostics with natural voice commands. Gloves on, both hands on the fibre, eyes on the fault.

  • Every step captured, automatically

    Video, audio, annotations and outcomes recorded to Synapse as the job happens. No paperwork after the shift, no lost context between crews.

  • Offline and preplan mode

    Download the site, rack layout and job pack before entering a dead zone. Lens keeps guiding, capturing and validating, then syncs the second it's back on network.

  • Generalists doing specialist work

    Guided procedures, live overlays and expert-in-the-ear support turn any qualified technician into your best one, first time on site.

  • NOC accessibility and safety

    Operators see hazards, PPE checks and location context in real time. Lone-worker alerts, incident replay and audit trails keep every field task safe and accountable.

Hands-free intelligence

Every generalist,
a specialist on site.

Voice-activated, fully captured, offline-ready. Augment AI puts specialist-grade guidance into the hands, and ears, of every technician, so first-time fix becomes the default.

First-person view of a technician wearing work gloves repairing a fibre patch panel while an in-lens Augment AI overlay lists the next fault repair steps
Augment AI Lens guiding a technician through a hands-free fault repair.
Close-up of hands-free, in-lens guidance during a live repair.
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Analytics

The whole network, at a glance.

A live heatmap of sites and faults, powered by deep AI. Spot the hotspots, predict the next failure and route the right technician, before an SLA slips.

  • Site-level heatmaps across every exchange, tower and data hall
  • Deep AI surfaces recurring faults, drifting KPIs and predicted failures
  • Trend, cohort and root-cause analytics, no dashboards to build
  • Push alerts and priorities straight to the field via Lens
Fault density · last 24h
LowHigh
1,284
Sites monitored
37
Anomalies flagged
6
Predicted failures

Security

Your data.
You are in control.

Built for telco and data-centre security teams from day one, clear boundaries, clear ownership, no surprises.

Your data stays yours

Every capture, transcript and Synapse memory is scoped to your network, never shared, never used to train external models.

Deployed where you need it

Cloud, private cloud or fully on-prem inside your exchange. You choose where the data lives.

Enterprise-grade controls

SSO, role-based access, full audit trail and end-to-end encryption in transit and at rest.

Air-gapped ready

Lens and Vector operate offline in secure sites and re-sync to Synapse on your terms.

How it works

One seamless workflow, from alarm to archive.

Augment AI workflow overview: five numbered steps (Fault detected, Vector guidance, Lens assisted resolution, Feedback captured, and Sent to Synapse) connecting detection, navigation and AI-guided resolution into one seamless workflow across an exchange.
  1. Step 1 of 5: Fault detected. Synapse turns raw alarm floods into a single, high-confidence work order so the right technician is dispatched to the right rack, first time.
  2. Step 2 of 5: Vector guidance. Vector renders a live path through the building so engineers new to a site move with the confidence of a 10-year veteran.
  3. Step 3 of 5: Lens-assisted resolution. Lens beams expertise to the point of work. Every action is checked against live readings so faults are resolved right, not just quickly.
  4. Step 4 of 5: Feedback captured. Every job produces a clean, searchable record: what was found, what was done and what worked, ready for audit and future learning.
  5. Step 5 of 5: Sent to Synapse. Synapse is the engine that never forgets. Every resolution sharpens guidance for the next fault, across every site and every team.
01Fault detected

Synapse turns raw alarm floods into a single, high-confidence work order so the right technician is dispatched to the right rack, first time.

  • Multi-source alarm correlation across NMS, EMS and site sensors
  • Noise and duplicate suppression to eliminate false truck rolls
  • Auto-classified severity, likely cause and recommended skillset

Hover, tap or use arrow keys to explore each step.

See it in action

Watch the 90-second walkthrough.

A single, unbroken flow, from alarm in the NOC to a resolved fault stored as a permanent memory in Synapse.

Early access

Get on the pre-order list.

No payment. Unsubscribe anytime. Built for telco & data centre teams.

Where to find us

Live demonstrations, in person

Come see AugmentAI running in the field. Our team is showcasing the platform at leading telco and data centre events across the region.

Pacific Fiber Conference 2026
PFC26

Pacific Fiber Conference 2026

2026Nadi, Fiji

Our founder and partner will demonstrate AugmentAI live, showing how in-field technicians across the Pacific can lean on a second set of eyes for fault resolution, rollout and inspection work.

Event details
Data Center World Australia
DCW Melbourne

Data Center World Australia

7 to 9 September 2026Melbourne Convention & Exhibition Centre

Meet the team at Australia's premier data centre and AI infrastructure showcase. We'll be walking operators through the Synapse engine and hands-free workflows built for high-density sites.

Event details
Project Controls Expo Australia
PCE Melbourne

Project Controls Expo Australia

23 to 25 November 2026Melbourne Cricket Ground (MCG)

Join us at the Southern Hemisphere's largest project controls gathering. We'll be releasing a whitepaper on AugmentAI's innovation in field operations and how AI-assisted technicians are transforming delivery.

Event details

Event FAQ

What to expect when you meet us

Everything you need to know about our live demonstrations, whitepaper release and how pre-orders work while AugmentAI is still in early access.

Get the AugmentAI whitepaper

Released at Project Controls Expo Australia. Request your copy and we will email it as soon as it is available.

Whitepaper

The patented in-field AI approach, in one paper

Released alongside Project Controls Expo Australia, our whitepaper details how AugmentAI acts as a second set of eyes for every technician, the Synapse engine that never forgets, and the operational results from early telco and data centre deployments.

  • Patented in-field AI architecture and Synapse engine overview
  • NOC, hands-free and guided resolution workflows
  • Security, data control and deployment model
  • Early results: MTTR, first-time fix, truck-roll reduction

Request the whitepaper

Delivered by email at release.

We only use your email to send the whitepaper and directly related updates. No sales spam.

Book a demo

See it in your exchange.

Pick a time that suits you, we'll take care of the rest. 30 minutes with a solutions engineer, tailored to your environment.

  • Timezone-aware scheduling
  • Live product walkthrough
  • Q&A with the engineering team
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2
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Pick a time

30-minute walkthrough. Available Mon to Wed, 9am to 12pm AEST.

All times shown in Australia/Sydney (AEST).
Date
augmentAI

Join the waitlist.

Register your interest in the early access programme. This is not a sale - no payment is taken and no purchase is processed today.

  • · Priority allocation from first production run
  • · Pilot onboarding with our field team
  • · Dedicated Synapse workspace for your network
Interest level
Benefits you're aiming for
Human check

Registration of interest only. No payment is taken and no purchase is processed.